November 2005
SimpleTicket News
Getting close… then IE freaks out…
So Jason Best was helping me test SimpleTicket today, and it turns out IE and the Scriptaculous Effects.js library are not totally compatible. Seems I have to apply some CSS majick to force IE to work with opacity on certain elements. Will be working on this tonite and hopefully posting code when I have it working…
Lotsa love to my friends at MicroSquish!
SimpleTicket News
Alpha Today!
We are putting some finishing touches on the alpha version of SimpleTicket today. We committed to pre-Thanksgiving, and by golly we are going to give you some software today!
Here are the features that are in the Alpha:
- Basic Customer info
- Ticket Creation
- Ticket Tracking for clients ( open, closed, mine, and all )
- Email notifications of ticket status
- Technicians view of all tickets
- Ticket journaling ( technician and customer )
- Standardized CSS that you can modify!
More to come as the release progresses…
SimpleTicket News
SimpleTicket Update
The boys at Architel (in conjunction with the WebWorks Team) have been hard at work trying to get SimpleTicket out the door before Thanksgiving. What is it?
SimpleTicket is a fully functional trouble ticket system for either a single business or a IT service provider supporting multiple clients. The system was written using Ruby on Rails and has touches of Ajax for asthetic reasons. The system includes various folksonomies elements including the ability tag tickets, subscribe to RSS feeds associated with tickets, scheduling for engineers, task lists, statistics and so on.
The project is being hosted by SourceForge and will be released under a GPL license. The software will be available to anyone for free under the terms of the GPL license. Architel will offer hosting and/or customization of the system on January 1, 2006.
