SimpleTicket News
SimpleTicket Update No. 1544
The last update I made on SimpleTicket was back in February. I know this will sound lame, but I lost the login for this blog and couldn’t make the update here so I made on my blog here. Anyway, I am back in so I thought I would repeat the update so that I could reduce the more than 10 calls per day:
On a daily basis I get an email or call about SimpleTicket (our open source trouble ticket application). Each of the emails look something like the one Thomas sent to me this morning:
Do you guys still maintain simpleticket. Why is it still a RoR 1.x product? I have downloaded it and we’re trying to install it on our platform with RoR 2. It’s a major pain! Are you planing a new release any time soon?
When we initially built SimpleTicket it was my intent to regularly release the source code using an open source license. The reality is that the version we use for Architel has become tightly integrated with our companies proprietary processes. We have connections to Basecamp, Asterisk and our wikis built into various versions of the code. SimpleTicket has become a bit, how do I say, complicated. About a year ago we realized that we would have to ‘fork’ the code base (one internal version and one public version) and as a result increasing our workload significantly. We have two new releases in the internal pipeline, but they have been on-hold for the past six months as we have been busy with projects for Lego, FX and WhiteBox. Hopefully, we will be able to release the new internal code sometime next quarter and if the recession hits our business we might be able to release a public version by late summer. I love SimpleTicket and think with the right resources it could be a major player in the ticketing landscape.
March 28, 2008 | By amuse | [2] Comments
March 28th, 2008 at 8:23 am
[...] Excerpted from:SimpleTicket Update No. 1544 Posted in Online Business on Mar 28th, 2008, 8:24 am [...]
March 28th, 2008 at 8:39 am
[...] byte wrote an interesting post today onHere’s a quick excerptWhen we initially built SimpleTicket it was my intent to regularly release the source code using an open source license. The reality is that the version we use for Architel has become tightly integrated with our companies proprietary … [...]